# PupilBot Support

Source: https://www.pupilbot.com/support
Full agent brief: https://www.pupilbot.com/llms.txt

## Contact

Email support@pupilbot.com. We typically reply within 1–2 business days. For account, billing, or data issues, include the email address on your account so we can find you faster.

## Common questions

### How do I delete my account?

Open Settings in the dashboard and follow the prompts. Account deletion removes every uploaded material, generated question, answer, and mastery score tied to your account.

### How do I manage or cancel my subscription?

If you subscribed on the web, go to Settings → Manage subscription to open the Stripe portal. If you subscribed in the iPhone app, open the App Store, tap your profile, then Subscriptions.

### My photo didn't read clearly. What can I do?

Photograph one page at a time with even lighting, fill most of the frame, and hold the camera flat to the page. Handwriting reads best when the strokes are dark and the page isn't curled.

### How do I connect Telegram?

Open the Telegram tab in the dashboard and follow the linking code. Codes expire after 15 minutes and can only be used once. Use a fresh code if it stops working.

### How do I get a copy of my data, or correct or delete it?

Email support@pupilbot.com with the subject "GDPR Request". See the Privacy Policy (https://www.pupilbot.com/privacy) for the full list of rights and our 30-day response timeline.

## What to include in your message

- The email address on your account.
- When the issue happened and what you were trying to do.
- If it's about a specific material, the material name.
- Your device and app version — iPhone, web browser, or Telegram.

## See also

- Privacy Policy — https://www.pupilbot.com/privacy
- Terms of Service — https://www.pupilbot.com/tos